In conjunction with the Regional Vice President, the Regional Therapy Program Manager is responsible for overseeing management, customer service, and operations at those facilities under his/her auspices to ensure adherence to policies and procedures and professional standards as established by Encore Rehabilitation Services. The Regional Therapy Program Manager consults with the Therapy Program Managers (TPMs) to enhance efficiencies in facility-related systems, staff scheduling, and treatment planning and resource allocation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Responsible for staff recruitment, which includes recruiting and retaining TPM, including but not limited to cold calling, interviews, mail outs, etc.
- Responsible for supervising TPMs and therapists, including but not limited to coaching, progressive discipline and training.
- Assists TPM and therapists in developing and maintaining adequate staffing resources for all facilities under his/her auspices.
- Orients new TPMs in developing and facility-based supervisors to Encore Rehabilitation Services and facility policies, procedures and standards, and participates in staff orientation as needed.
- Assists with marketing strategies for the region as deemed appropriate by the Regional Vice President.
- Develops annual goals and objectives as part of the regional strategic business plan.
- Implements directives, policies, procedures and standards as developed for Encore Rehabilitation Services and monitors staff adherence.
- Manages facility-based computerized billing system (or non-computerized equivalent), designates the supervision of facility-based responsibilities to TPMs and offers consultation and support to TPMs as needed. Also generates special reports/data as needed to assist Regional Vice President in assessing the efficiency of operations.
- In conjunction with TPM, identifies program development needs of individual facilities and implements appropriate programs.
- In-services/educates staff regarding OBRA, reimbursement regulations and survey compliance, and all other related state and federal regulations. Provides ongoing education regarding Encore Rehabilitation Services policies, procedures and standards. Ensures adherence to guidelines for optimal patient care.
- Assists and follows through with quality assurance programs in those facilities under his/her auspices.
- Communicates/interacts with Encore Rehabilitation Services staff and facility personnel to ensure continued satisfaction with delivery of care.
- Investigates and problem solves in the resolution of staff, service and patient-related issues as requested by the TPM.
- Assists in identifying the need for departmental supplies and equipment, making appropriate recommendations. Reviews and approves requisitions prepared by the TPMs.
- Reviews the quality and appropriateness of the total services delivered and of individual therapy programs for effectiveness and efficiency.
- Participates in program development activities in region and/or company as a whole.
- Attends in-service meetings and facility meetings as required.
- Provides in-service education to the members of the residents’ care team and to the community as needed.
- Provides treatment in accordance with established standards of practice as required.
- Complies with all Infection Control, Universal Precautions and OSHA standards for the healthcare professional.
- Maintains appropriate relationships and rapport with coworkers, residents, family members and facility personnel. Projects a positive and professional image at all times.
- Reports to work on time and coordinates schedule to achieve maximum productivity and efficiency during assigned shift.
- Adheres to established confidentiality standards.
- Performs other duties as assigned.
RECOMMENDED MINIMUM POSITION QUALIFICATIONS
- Associate Degree in Physical Therapist Assistant or Occupational Therapy Assistant; Bachelors of Science or Masters Degree in Occupational Therapy or Physical Therapy; or Masters Degree in Speech-Language Pathology.
- Minimum of three years experience as a therapist, with two years of supervisory experience as a Therapy Program Manager.
- Current state licensure and/or certification/registry as required.
- Regular attendance.
PHYSICAL REQUIREMENTS and WORK ENVIRONMENT
Physical requirements for this position are classified as medium under the Department of Labor classification. The employee must be capable of exerting 20 to 50 pounds of force occasionally (less than 1/3 of the time), and/or 10 to 20 pounds of force frequently (½ of the time), and/or up to 10 pounds of force constantly (2/3 of the time) to move objects, equipment and/or residents. While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, kneel, bend or crouch; use hands to manipulate tools, equipment or controls; reach with hands and arms, balance, lift and perform medium to maximum transfer assists with residents. The employee is required to have visual and hearing acuity sufficient enough to assess resident safety and ability. The employee works mostly inside, in resident rooms or clinic. This position is classified as a Category 1 for the purpose of exposure determination under the OSHA Regulations regarding the Standard on Occupational Exposure to Blood borne Pathogens (29CFR 1910.1030). Category 1 is defined as all procedures or job-related tasks that involve an inherent risk for mucous membrane or skin contact with blood, body fluids or tissues, or a potential for spills and/or splashes of blood or body fluids. The use of protective equipment and measures is required for every employee engaged in Category 1 tasks.
These essential functions described here are representative of those an employee encounters while performing the basic functions of an Regional Therapy Program Manager. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.